Refund Policy

1. Overview and Core Principles

This Refund Policy governs all credit pack purchases made on AI Bulin 47. We believe in fair, transparent commercial relationships: our pricing model is built around one-time packs with zero hidden recurring fees, and our cloud infrastructure includes instant automatic failure protection.

This policy forms an essential component of our Terms of Service.

2. Failed Generations: Instant Credit Restoration (Not a Dispute)

If an AI video rendering request encounters a cloud GPU failure, network timeout, or content rejection by our automated filters:

• Automatic Restoration: The credits reserved for that generation are automatically and instantly restored to your account balance.
• Zero Deductions: No credits are lost, and no financial charge is made against your payment card.
• No Manual Support Request Needed: Because the credits return to your account within seconds, technical rendering failures do not require an email ticket or a banking dispute.

3. Policy on Credit Pack Purchases

• Used Credits & Completed Videos: Video rendering utilizes dedicated high-performance GPU hardware whose compute costs are consumed in real time and cannot be retrieved. Consequently, once credits have been utilized to produce a completed video, those credits and their associated purchase amount are strictly non-refundable.
• Unspent Packs (72-Hour Refund Window): If you purchased a credit pack and have not spent any of the purchased credits, you may request a 100% cancellation and refund within 72 hours of the transaction timestamp.
• Payment Processing Fee: Approved refunds for unspent packs may be subject to a payment network processing fee of up to 6% to cover non-refundable interchange and transaction fees assessed by acquiring banks and card networks.
• Promotional & Bonus Credits: Credits granted as promotional awards, daily bonuses, or referral gifts possess zero cash value and cannot be refunded, transferred, or redeemed for currency.

4. Merchant of Record (Waffo.com Limited)

All orders and credit transactions placed through Waffo are processed and sold by Waffo.com Limited, our authorized reseller and Merchant of Record. Waffo.com Limited oversees order-level billing inquiries, currency conversions, sales tax collection, and authorized refunds. Approved refunds are credited directly back to the original payment method through Waffo.

5. Chargebacks and Payment Disputes

Before contacting your bank, card issuer, or credit union to file a chargeback or payment dispute, you are required to contact our support team at support@ai-bulin47.com:

• Our support desk processes legitimate refund requests far more quickly than bank dispute cycles (which typically take 60–90 days).
• In accordance with card network guidelines, accounts associated with unjustified or fraudulent chargebacks will be immediately suspended, and remaining credits will be forfeited.

6. How to Submit a Refund Request

To initiate a refund for an unspent credit pack within the 72-hour window:

1. Send an email to support@ai-bulin47.com from the email address linked to your account.
2. Include your Order Reference Number (ORD_xxx) and transaction date.
3. State your reason for requesting the cancellation.

Processing Timeline: Valid requests are reviewed and initiated within 3 business days. Once approved by Waffo, credit card refunds typically appear on your billing statement within 5 to 10 business days, depending on your card issuer.