Contact Us

Customer Support Desk

We are dedicated to providing responsive, transparent support for all AI Bulin 47 creators. If you have questions regarding video generation, credit balances, payment receipts, or privacy inquiries, our support team is ready to assist:

• Official Support Email: support@ai-bulin47.com
• Operating Hours: Monday through Friday, 9:00 AM – 6:00 PM (EST)
• Target Response Time: Within 24 hours on business days (within 48 hours on weekends and holidays)

Departmental Inquiries and Instructions

To ensure your request is routed and resolved with maximum speed, please include relevant context:

• Billing, Refunds & Orders: Include your Order Reference Number (ORD_xxx) and the Google email associated with your account.
• Video Rendering Assistance: Provide your generation task identifier, selected resolution (480p, 720p, or 1080p), and a brief description of the issue.
• Privacy & Likeness Takedowns: Use the subject line "Urgent: Likeness Removal Request" and provide the URL or image to be removed. Our abuse desk processes valid takedowns within 24 hours.
• Copyright & DMCA Inquiries: Use the subject line "DMCA Notice" accompanied by proof of ownership and identification of the infringed work.

Merchant & Payment Reseller Information

Credit pack payments and billing transactions on AI Bulin 47 are securely handled by our authorized Merchant of Record, Waffo.com Limited. For billing inquiries originating from your payment statement, you may contact our support desk or reference your Waffo digital transaction receipt.

Security Notice: Never send sensitive credit card numbers, passwords, or personal financial documents over email.